FAQ

We specialize in premium grooming collections including beard care (beard oil, balm, serum, wash, and accessories), body wellness products (body lotion, wash, bars), bath soaps, aromatherapy items, and specialized products like our Anti-Friction Stick and Charcoal Body Bars.

Our products are carefully formulated for various skin types, but we recommend checking individual product descriptions for specific suitability. Our beard care line is designed to address different beard textures and skin sensitivities.

Currently, we don’t offer individual product samples, but our Heritage Collection provides an excellent introduction to our premium grooming range.

We offer global delivery to most countries worldwide. However, due to logistical constraints, delivery to some Asian regions and select remote areas may not be available.

We offer two shipping options:
• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
• Free Shipping: Available on orders over $50 via EMS, delivered in 15-25 business days after dispatch

Each order receives our meticulous attention and requires 1-2 business days for processing before dispatch. You’ll receive tracking information once your order is on its way.

For orders containing different product types (such as Beard Accessories combined with Bath & Body items), we may ship from different fulfillment centers to ensure the fastest delivery. You’ll receive separate tracking numbers if this occurs.

We accept returns within 15 days of receiving your order. Products must be in original, unused condition with all packaging intact.

Please contact our customer care team at [email protected] with your order details and reason for return. We’ll guide you through the process.

For hygiene reasons, opened beard care and personal wellness products cannot be returned unless defective.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Absolutely. We use industry-standard encryption and security measures to protect your payment information. We never store your complete payment details on our servers.

While creating an account allows you to track orders and save preferences, you can checkout as a guest. However, we recommend creating an account for the best PureVibe experience.

Your order total includes product cost and shipping. However, international customers may be responsible for customs duties, taxes, or import fees imposed by their country, which are beyond our control.

Due to carrier restrictions with our premium shipping partners, we cannot deliver to PO boxes. Please provide a physical address for delivery.

It’s the customer’s responsibility to ensure that ordered products comply with their country’s import regulations. We cannot be held responsible for items seized by customs.